Frequently Asked Questions

We offer a specialized, holistic grooming experience that is entirely cage free, muzzle free, and restraint free. Unlike high volume shops, we focus on one on one appointments and employ Emotional Support Humans to provide comfort to nervous pets.

An Emotional Support Human is a dedicated team member who focuses solely on your pet's comfort. They use gentle touch, aromatherapy, and calming techniques to soothe anxious or reactive dogs throughout the groom.

We use premium ear protection from 4 Paws Aviation to protect sound sensitive pets from high velocity dryer noise. This specialized gear significantly reduces anxiety during drying and promotes a calm grooming experience. Learn more on our Comfort Care page at turquoisepoochpawspa.com/services/comfort-care-grooming.

We serve Northwest Arkansas with salon locations at 902 N Maple St in Harrison, 107 Bunch Springs Rd in Berryville, and our newest salon at 6 Forest Park Suite A in Holiday Island. Our mobile unit serves Eureka Springs, Marble, Jasper, Green Forest, and surrounding communities.

Our Mobile Paw Spa is a fully equipped, climate controlled salon on wheels. We bring the same cage free, high end products and one on one care to partner locations, driveways, and curbside appointments across the region. All services are performed curbside in the spa van.

Text 870.577.2251 with your pet's breed, size, service needs, and address. We will confirm availability and your complete quote, including any applicable travel fees, before booking.

Partner stop appointments at our scheduled locations are quoted at our standard rates. Driveway and curbside appointments may include a travel fee based on distance from our regular mobile routes. Text your full address when booking and we will confirm your complete quote before your appointment is set.

Yes. Mobile spa days may vary. Please message us to confirm the current schedule and get an appointment set up before you plan your visit.

Every appointment is strictly one on one. We do not have packed lobbies or back to back chaos. Multiple pets from the same household are welcome in the same visit.

Text or call 870.577.2251. We operate by appointment only and spots fill quickly, especially during holiday seasons.

We kindly ask for at least 24 hours notice to reschedule or cancel. Late cancellations or no shows may result in a fee, as we reserve each appointment with care and intention.

Yes. We specialize in low stress grooming for reactive dogs using a restraint free approach and personalized handling. We perform a temperament assessment for every new client.

We use professional salon quality products from Melanie Newman Salon Essentials, So Posh, and the Hydra Collection. These formulas are pH balanced, free from harsh chemicals, and infused with nourishing botanicals.

We require up to date proof of Rabies vaccinations as mandated by Arkansas state law. We strongly recommend current Distemper, Parvo, and Bordetella vaccinations. If you have religious or personal exemptions, please notify us so we can take appropriate precautions.

While most of our clients are dogs, we also groom other small pets depending on their needs and temperament. Reach out if you are unsure whether your pet qualifies.